Kale Chips Anyone?

Anyone working in customer service at times wonders why they still do it and how they've survived this long.  Every day, when dealing with the public, provides possibilities in bouts of humour and sanity checks. 

Recently, I've been demoing a brand of kale chips that are lightly coated with a blend of cashews and nutritional yeast.  The basics about the product are always presented to the consumer initially, and then the real dialogue begins with those that become interested. 

One lady asked me as she was intently looking at the kale chip as to what part of it was the kale.  I sometimes wonder if this could be a trick question posed by a secret shopper to test my intellect.  I replied, "The green part."  She looked at the chip again, and looked at me in confusion.  Then the light bulb turned on, and her foggy eyes suddenly cleared to reveal that she was indeed holding a green curly leaf.  She scrambled away quickly perhaps realizing other people had looked at her in amazement wondering if the deliciousness of the kale chips would turn them into walking zombies too.

A sweet elderly European lady with very limited English asked to try a sample.  I pointed out that the two middle rows of samples were spicy kale chips, and the outer rows were not spicy.  She picked up one of the spicy samples and said she'd like to try this one, but asked if it it was spicy as she "don't like spicy".  I told her yes it was spicy, and offered her one that wasn't.  "No!" she said. "This one."  Still clinging to that first sample cup she had her eye on.  "Do you want spicy?" I asked.  "No!" she said.  So I repeated my actions again using very few words in hopes this would help.  "Spicy" pointing at the two middle rows and packages. Then "Not spicy" showing her the other options.  "But this one?" she asked.  Seriously?!  Am I in a skit in some European comedy show that I never auditioned for?!  "You try" I even suggested since she was dead set on trying that chip in that one sample cup.  Yes, it was still the spicy one!  She became disppointed and finally gave up and said, "Maybe next time."  I wish I could have had my magic wand there to make her wish come true today.  But I am limited to how many wishes I can grant in one day!  I'm just thankful she didn't try it and then blast me for it being spicy.  How would I explain myself out of that one?